Frequently Asked Questions
Here you will find the most common questions that our customers have about Estepona Taxis. For any other consultation do not hesitate to contact us.
Your driver will be waiting for you at the arrivals lounge of Malaga Airport (Terminal 3), holding a A4 paper with your passenger name, so that you can easily see him. The driver will help you with the luggage to our vehicle.
During busy periods at Malaga Airport there are often many drivers picking up travelers, so we kindly ask you to take a moment to carefully look for the sign with your lead passenger name in order to identify your driver. If your flight arrives EARLY, just wait until your agreed pick-up time, but it is possible that your driver is already there! On the contrary, if your flight has even long DELAYS you dont have to worry, we will be able to meet and greet you at your arrival. We constantly monitor flight details on the AENA (the Spanish company managing the whole flight traffic) website, so that we are informed of any delays in real time!
I have reserved a transfer using your site, how do I obtain my transfer vouchers?
The email you receive as confirmation of the booking is your transfer voucher.
I haven't received my confirmation email yet?
Your confirmation email is sent in a few minutes. If you haven’t received it there is a good chance it may have been wrongly identified as spam (especially hotmail addresses). Please check your junk or spam folder first before contacting us.
My holiday destination has changed, how do I change my booking?
If you change resort or number of people in your party you must let us know in advance by using the “CONTACT” page. We will be able to quote you for the required change, then update your booking if necessary.
How do I know your site is secure?
Ordering through Nerja Taxis couldn’t be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. There are logos provided on the ordering page just to remind and prove to you the site is secure.
How do I order a transfer through your site?
Ordering a transfer through the site is simple. Select your destination requirements from the search menu on the homepage, the site will then search for the best details matching your criteria. If any are found, they will be listed on the page, along with the type of transfer, the price and the places for you to insert the required dates for booking.
My flight times have changed, what do I need to do?
Just contact us, please give us as much advance warning as possible.
What happens if my flight is delayed?
As well as flight times, when you book you are also required to supply flight codes. Local agents abroad use these flight codes to check exactly when your flight will arrive. Hence the agent should know exactly when to expect you.
Do I need to confirm my transfer with the driver for the return?
Full instructions that are accurate for your booking can be found on your voucher. However in most cases you must confirm with the driver your pickup time for the journey back. Please ensure you leave in plenty of time to get you to the airport for at least 2 to 3 hours before your filght.
Travelling with wheelchairs
For most destinations wheel chair adapted vehicles can be obtained for transfers. These are indicated in the Other Details “Wheel Chair”. Please only select this option to be guaranteed a suitable vehicle for your transfer to and from resort.
What methods of payment do you accept?
Pay the driver on arrival at your destination. In CASH or by Credit Card. The payment should be made in Euros.
Are prices per person or is that the total price?
When you search for availability of a transfer, the prices you see are the TOTAL PRICE of your booking. We firmly believe that the price you see is the price you pay!
Aren't your prices really cheap?
Yes! We work very hard to bring you the cheapest prices. We don’t pay for any advertising and rely on customers finding us through search engines or other holiday sites. This saves us having to inflate our prices to cover those costs. Tell your friends, family, neighbours and workmates! Help us spread the word!
Do you supply baby & child car seats?
Baby and Child car seats can be requested when booking a private transfer. No extra Charge.
What if I have a problem with the site?
If you have any problem with the site, or question you haven’t found the answer for here, please use our contact help page.